Terms & Conditions

    Last Updated: February 18, 2026

    Introduction These Terms and Conditions govern your use of Picnic IT services and our website. By engaging our services or using this website, you agree to be bound by these terms. Please read them carefully.

    1. Service Agreements and Scope

    • Provision of Services: Picnic IT agrees to provide the IT services, managed solutions, or consulting as detailed in the signed Statement of Work (SOW) or Service Order.
    • Scope of Work: Only the services explicitly listed in the SOW are included. Any “out-of-scope” requests will be treated as a separate project and may incur additional fees.
    • Client Cooperation: To provide effective service, the Client must provide timely access to necessary systems, data, and personnel.

    2. Payment Terms and Billing

    • Invoicing: Services are billed on a [Monthly/Project] basis.
    • Due Date: All payments are due within [e.g., 30 days] of the invoice date.
    • Late Fees: Payments not received by the due date may be subject to a late fee of 1.5% per month or the maximum rate permitted by law.
    • Suspension: We reserve the right to suspend services if accounts remain unpaid for more than [X] days.

    3. Service Level Agreements (SLAs)

    We are committed to maintaining a high standard of reliability.

    • Uptime Target: Picnic IT targets a 99.9% uptime for all hosted infrastructure, excluding scheduled maintenance windows.
    • Response Times: Support requests are prioritized by severity (Critical, High, Medium, Low) with initial response times ranging from [e.g., 1 hour to 1 business day].
    • Service Credits: If we fail to meet our uptime targets, the Client may be eligible for service credits as defined in the full SLA documentation.

    4. Data Protection and Confidentiality

    • Confidentiality: Both parties agree to keep all proprietary information, trade secrets, and business data strictly confidential.
    • Data Ownership: The Client retains full ownership of all data uploaded or processed through Picnic IT services.
    • Compliance: Picnic IT maintains industry-standard safeguards to protect data in accordance with our Privacy Policy and applicable laws (e.g., GDPR, CCPA).

    5. Intellectual Property (IP) Rights

    • Picnic IT Property: All pre-existing tools, software, methodologies, and scripts used by Picnic IT remain our exclusive property.
    • Deliverables: Upon full payment, the Client is granted a non-exclusive, non-transferable license to use the specific deliverables created for them for their internal business purposes.

    6. Liability Limitations

    • No Indirect Damages: To the maximum extent permitted by law, Picnic IT shall not be liable for any indirect, incidental, or consequential damages, including loss of profits or data.
    • Liability Cap: Our total liability for any claim arising out of this agreement is limited to the total amount paid by the Client for the services in the 6 months preceding the claim.

    7. Termination Conditions

    • Termination for Convenience: Either party may terminate this agreement by providing [30/60] days’ written notice.
    • Termination for Cause: Either party may terminate immediately if the other party materially breaches these terms and fails to cure the breach within 15 days of notice.
    • Effect of Termination: Upon termination, the Client must pay for all work completed up to the termination date. Picnic IT will assist in a reasonable transition of data at the Client’s expense.