Privacy Policy

Last Updated: February 18, 2026

Introduction At Picnic IT, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information in accordance with GDPR and other applicable data protection regulations. By using our services, you consent to the practices described in this policy.

1. Information Collection Practices

We collect information to provide high-quality IT services and improve your experience. This includes:

  • Personal Information: Name, email address, phone number, and billing details provided during account setup or inquiries.
  • Technical Data: IP addresses, browser types, device identifiers, and operating systems collected automatically when you access our platform.
  • Service Data: Information related to the IT support tickets you open, system logs, and network configurations necessary for troubleshooting.

2. How Data is Used and Stored

  • Usage: We use your data to deliver contracted services, process payments, communicate updates, and ensure the security of our infrastructure.
  • Storage: Data is stored on secure servers.
  • Retention: We retain personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, tax, or reporting requirements.

3. Cookie Policy

Picnic IT uses cookies to enhance site functionality and analyze web traffic.

  • Essential Cookies: Necessary for secure login and site navigation.
  • Analytical Cookies: Help us understand how users interact with our website to improve performance.
  • Management: You may refuse cookies through your browser settings; however, this may limit your ability to use certain features of our services.

4. Third-Party Service Providers

We do not sell your personal information. We only share data with trusted third parties who assist in our operations, such as:

  • Cloud Infrastructure: (e.g., AWS, Azure) for data hosting.
  • Payment Processors: (e.g., Stripe) for secure billing.
  • Communication Tools: (e.g., Slack, Zendesk) for client support.
  • All partners are vetted for compliance with data protection standards.

5. User Rights (GDPR Compliance)

If you are located in the EEA or UK, or where applicable by law, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request the deletion of your data (the “Right to be Forgotten”).
  • Right to Object: Object to the processing of your data for marketing purposes. To exercise these rights, please contact our Privacy Team.

6. Data Security Measures

We implement robust technical and organizational measures to protect your data, including:

  • Encryption: All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
  • Access Control: Strict “Least Privilege” access policies for Picnic IT staff.
  • Monitoring: Continuous security monitoring and regular vulnerability assessments to prevent unauthorized access.

7. Contact for Privacy Concerns

If you have questions about this policy or wish to file a complaint regarding your data, please reach out to us:

Picnic IT Privacy Office Email: privacy@picnic-it.com

Address: [Insert Physical Address]